Oil Burner Spares
Oil Burner Spares
Tel. 0121 370 5691 Fax. 01905 723 191
For deliveries to Scottish Highlands
North Scotland, North Ireland
and outside the UK
Please contact use first about delivery cost
Internet Orders
When you find a product you would like to Buy put the Quantity
You require in the
Quantity Box and click on the Add to Basket Button,
This will take you to your Shopping
Basket showing the quantity ordered
and the cost you have to pay nothing more is added
on for shipping etc,
You can at this stage delete the item, change the quantity, or
continue
shopping and add more items or you can go to checkout
Enter all your details
on the form it is better to put your full address
so that the postman can find you
ok, Then click next this takes you to
Select payment option ie **Protx or **Paypal,
then click Send Order
You will receive an Order confirmation by email & we will receive
your Order
This will be packed and sent out by carrier / post we only use. Some light
item can
Be send post but large item will be send on a carrier service
You will receive an Order Dispatched email telling you the date it has been Dispatched,
should we have sold out of the item ordered and can not dispatched in 5 working
day you will receive an email giving you various options including a full refund
Payment
Protx or Paypal
**Secure Payment Service Providers they process your credit card we
have
no part of this operation it is completely independent from our shop
They only tell
us if the payment is ok or otherwise If the payment failed for some reason we would
send you an email giving you various options to pay
We can only dispatch orders we
have received payment for
Order Tracking
When you receive your email order confirmation
you will see at the
bottom of the page the following message
Order Tracking: You May
track this order by clicking on the link & using your
login & password to enter the
customer side of our back office
this will enable you to see the date when your order
was dispatched
this date will match the dispatch order email you will receive as stated
above
We hope this information will help our Customers but should you find
Something
you think could be added to help please email us
